This Refund and Cancellation Policy outlines the terms and conditions under which customers may request refunds or cancellations for telecommunications services provided by Emergence Telecommunications Solutions LLC.
Customers may cancel their monthly subscription at any time. The cancellation will be effective at the end of the current billing cycle, and no partial refunds will be provided for the remaining days of the billing cycle.
Customers wishing to cancel their service must notify us by contacting our customer service department via phone or email. A cancellation confirmation will be provided via email once the request has been processed.
If a customer experiences technical issues that prevent them from using the service, they may be eligible for a refund for the period during which the service was unavailable. The customer must provide detailed information about the issue, and our technical support team will verify the claim.
If a customer is dissatisfied with the service, they may request a refund within the first 30 days of service activation. After this period, no refunds will be provided for service dissatisfaction.
Account setup fee, installation fees, and any other one-time charges are non-refundable.
Any charges based on usage, such as international calling fees or data overage fees, are non-refundable.
Refund requests must be submitted within 30 days of the issue or cancellation date.
Approved refunds will be processed within 14 business days of the approval date.
Refunds will be issued using the same payment method used for the original purchase.
Upon termination of services by either the customer or Emergence Telecommunication Solutions LLC, the customer is required to return all loaned equipment. Loaned equipment includes, but is not limited to, VoIP phones provided by Emergence Phone and WiFi gateways provided by Emergence Wireless Internet. Loaned equipment must be returned within fourteen (14) calendar days of service cancellation or termination. Failure to return the loaned equipment within the specified period will result in an unreturned equipment fee being charged to the payment method on file as follows:
Emergence Telecommunication Solutions LLC will provide a return shipping label for the return of loaned equipment. The returned equipment must be in good working condition and in its original packaging, reasonable wear and tear excepted. Damaged or non-functional equipment may incur additional charges. All loaned equipment remains the property of Emergence Telecommunication Solutions LLC. Customers are not permitted to sell, lease, or otherwise dispose of the loaned equipment. The customer is responsible for the care and safeguarding of the loaned equipment while it is in their possession. Any loss or damage to the equipment is the responsibility of the customer and may result in additional charges.
We reserve the right to modify this Refund and Cancellation Policy at any time. Any changes will be effective immediately upon posting on our website. Customers are encouraged to review this policy periodically to stay informed of any updates.
For any questions or concerns regarding this Refund and Cancellation Policy, please contact us at:
Emergence Telecommunication Solutions LLC
P.O. Box 890
Wailuku, HI 96793-9998
By using our services, you acknowledge that you have read, understood, and agree to the terms of this Refund and Cancellation Policy.